If no, see Add UPN suffix Modify the User Principal Name.Īdd UPN suffix Modify the User Principal Name Add UPN suffix.If yes, see Modify the User Principal Name.Is the SMTP address domain listed in drop-down? Go to the Account tab and select the drop-down list for the User logon name. Locate the user object and double-click to view the properties. Open Active Directory Users and Computers. Verify that the appropriate domain suffix is available for the UserPrincipalName attribute. Run the following cmdlet to retrieve the attribute values: Get-Mailbox user | fl UserPrincipalName,PrimarySmtpAddressĭoes the UserPrincipalName match the PrimarySmtpAddress for the user? Verify these two attributes have the same value. ![]() This combination only works when the user principal name value matches the email address for the user. Most Exchange ActiveSync devices request the email address and password to set up the device.
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